Store Policy

Customer Care

Since we first began responding and adapting to COVID‑19 in January, Apple has let care drive our decision‑making: care for our teams, care for our customers and care for our communities.

 

That has meant being there for our customers as they depend on our products in new ways: to stay learning as classrooms closed, to stay connected as we have stayed apart, to stay creative at a time when we all need some entertainment, and to stay healthy at a time when health is so front of mind.

Our commitment is to only move forward with a reopening once we’re confident we can safely return to serving customers from our stores. We look at every available piece of data — including local cases, near and long‑term trends, and guidance from national and local health officials. These are not decisions we rush into — and a store opening in no way means that we won't take the preventative step of closing it again should local conditions warrant.

Privacy & Safety

We’re also taking some additional steps in most places. Face coverings will be required for all of our teams and customers, and we will provide them to customers who don’t bring their own. Temperature checks will be conducted at the door, and posted health questions will screen for those with symptoms — like cough or fever — or who have had recent exposure to someone infected with COVID‑19. Throughout the day, we're conducting enhanced deep cleanings that place special emphasis on all surfaces, display products, and highly trafficked areas.

The response to COVID‑19 is still ongoing, and we recognize that the road back will have its twists and turns. But whatever challenges lie ahead, COVID‑19 has only reinforced our faith in people — in our teams, in our customers, in our communities. Down the road, when we reflect on COVID‑19, we should always remember how so many people around the world put the well‑being of others at the center of their daily lives. At Apple, we plan to carry those values forward, and we will always put the health and safety of our customers and teams above all else.

 

Thank you for all you’re doing to support the COVID‑19 response — whether that’s volunteering, donating, sharing gratitude for our medical workers, or maintaining social distance to protect the health of our communities.

 

Stay well, stay safe, and we hope to see you soon.

 

Payment Methods

- Credit / Debit Cards